Say hello —
a human answers
Phone, email or the form below — everything lands with a real travel designer in Deakin. No ticket queues, no "we value your patience".
Send us a message
REPLIES WITHIN ONE BUSINESS DAYDirect lines
- Phone+61 3 9654 2178
- Emailbrightheartwave@gmail.com
- Studio hoursMon–Fri 9–18 AEST
- Sat desk10–14, by luck
The studio
7 Geils Ct, Deakin ACT 2600, Australia
Visits by appointment — the kettle's always on, and the map wall is better in person.
In a hurry?
Skip the form — request a callback and we'll ring within 15 minutes in business hours.
Deakin, Canberra
Ten minutes from Parliament House, forty from the Brindabellas. If you're passing through, coffee's on us.
- Free parking at the door
- Bus 2 & 5, 2 min walk
- Airport pickup for booked guests
The people on the other end of the line
A few frames from the pinboard by the kettle — staff, guides and the view we answer emails to.
Someone's always
watching the board
The tarmac-to-camp
handoff
Booked guests get the full welcome — here's how a typical arrival day runs.
Wheels down
Driver at the gate with your name, water and a phone charger. Bags go straight to the vehicle.
Briefing over coffee
Your guide walks the route on the map, hands over the field kit and answers last questions.
Into the country
Wheels up or wheels rolling within the hour — the itinerary starts when you're ready, not when a schedule says.
Asked often
Anything else — the form above reaches a human, fast.
The kettle's on
Form, phone or a knock on the studio door — however you reach us, a person answers.